We want you to enjoy your products from The Linen Works, but if you are not entirely delighted with the items that you have received, we will be happy to offer you an exchange or gift voucher for the amount paid, or, if you wish, a full refund, provided that the products are returned complete, in perfect condition, unused and unwashed within 30 days of receipt.
We are unable to offer refunds on cut fabric or bespoke items.
We offer Free Returns to Mainland Britain addresses. Please fill in the details on your returns form and use the Freepost label enclosed with your order then simply take to the nearest post office to return the items to us free of charge.
Alternatively you can contact us to arrange a collection if that is more convenient.
If for any reason you don’t have your dispatch note please write to us at firstname.lastname@example.org so we can send you a printable Freepost label.