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What if I received a gift box but want to return an item?

We state on the reverse of our Returns Form that should you wish to return items to us they must be returned with all original packaging. However, we appreciate that due to your items being gift wrapped they will not be accompanied by plastic packaging. We are more than happy for you to follow the same procedure that is outlined on the reverse of the Returns Form and deal with your returns.

Due to the nature and size of some of our products, our gift wrapping service will not apply to all products on The Linen Works website. The following items will not be eligible for gift wrapping: cut fabric, roller towel rails, pillows, duvets, both pillow and mattress protectors, and mattress toppers. In addition, cushions pads will be excluded from the gift wrapping service.

Orders placed during sale periods will not be eligible for gift wrapping. All decisions are made at the discretion of The Linen Works and its employees.

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